- Responsibilities may vary based on assignment to either support customers for job placement or job retention
- Works as part of a team responsible for placing work ready customers into employment and ensuring they retain employment
- Works one-on-one with customers to help them carry out a successful job search, gain employment, and be retained in employment for one year
- Conducts workshops for employed customers to support and reinforce job retention skills
- Reviews assessment documents and works to incorporate the customer's input to their vocational and employment goals and the steps to achieve goals
- Provides case management, coaching, and counseling related to customer pursuit of activities and goals
- Conducts outreach to ensure customers remain engaged with assigned work activities
- Coordinates with other providers of services to the customer to ensure they are receiving the support needed to find and retain employment
- Partners with Business Services Coordinators and refers clients to open positions that match employment goals
- Receives and uses daily, real-time feedback on the effectiveness of their work and uses it to improve performance as warranted
- Understands and follows all HRA policies and procedures related to vocational rehabilitation services
- Uses standard forms and online processes to conduct and document work activities
- Performs additional duties required to help clients move closer to achieving employment goals
- Other duties assigned