Service Center General Manager

Under the general guidance of the District Service Manager, the Service Center General Manager will lead a team of people operating in a Service Center I (large centers with 30+ employees, including Lab Pack and/or HHW and/or onsite Technical Services teams) to drive operational strategies that align with the company’s culture and long-term goals to exceed our customers’ expectations. The Service Center General Manager will provide direct oversight to full warehouse and outbound loading capabilities at the Service Center I. This individual will manage the P&L for the service center including revenue growth, budget, and profit growth. They will also be responsible for driving superior customer satisfaction with adherence to customer SLAs and KPIs, as well as account retention, at their service center. They will ensure the location meets or exceeds environmental health, safety, and regulatory compliance, DOT regulations, production, and waste management goals. The Service Center General Manager should have working knowledge of equipment types including box trucks, vans, roll-offs, and tankers. The Service Center General Manager should have an understanding of logistics, planning, and exceeding customers' expectations.

Primary Responsibilities (Essential Functions): The main duties and responsibilities.

Leadership & Strategy

· Provide support to the service center by coaching and developing managers and/or supervisors and employees within their service center through continuous coaching and feedback on performance, and conduct performance appraisals for their direct reports, ensuring alignment with company goals and regulatory requirements.

· Makes recommendations on salary adjustments, promotions, transfers, and dismissals within their service center in partnership with their District Service Manager and HR Business Partner.

· Participate in the recruitment and hiring of service center employees and drivers.

· Conducts regular meetings to keep their teams informed of current issues and events, procedural/operational changes, and new developments in the department and Company.

· Accountable to provide on-the-job training and instruction to ensure training compliance.

· Provide technical support to field staff and managers, assist in the content development and deployment of technical training.

· As a continual learner, stay updated on regulations and industry developments.

Safety, Security, and Compliance

· Promotes Safety and Security initiatives across the entire team at their service center.

· Enforces and monitors safety rules and practices to ensure a safe and healthy work environmental for all employees.

· Reports and responds to service center incidents; identifies the cause when accidents or incidents occur, reviews and amends procedures as necessary and communicates finding to employees and management as needed.

· Ensures all employees are knowledgeable about any potential or known hazards and takes all necessary precautions. Conducts crew Safety Meetings.

· Provides and maintains compliance with personal protective equipment for their employees.

· Communicates and Trains safety protocols and compliance measures to ensure operational efficiency and regulatory adherence at their service center.

Customer Experience Management

· Supports sales department at their service center in the onboarding of new accounts with responses to inquiries.

· Collaborates with commercial to maintain and monitor existing customer relationships within their service center.

· Drives superior customer satisfaction through team performance with adherence to customer SLAs and KPIs at their service center.

· Will act with urgency to resolve customer issues to maintain high service level and grow the business at their service center.

Operational Excellence

· Communicates continual improvement of productivity standards and team member safety in all phases of the operation in accordance with financial goals at their service center.

Route Management

· Responsible for route management processes within their service center, ensuring alignment with company goals and safety and regulatory requirements, including LTL, Bulk/FTL, pre-service, and post-service execution.

· Manage route adherence to ensure efficient waste collection and transportation.

Technical Services Management

· Oversee technical services management processes inclusive of HHW, onsite programs, and lab pack programs when applicable to their service center, ensuring alignment with company goals and regulatory requirements.

Service Center Management

· Responsible for service center management processes, ensuring alignment with company goals and regulatory requirements related to facilities, supply, and asset management.

· Assigns work to employees and supervises their activities throughout the shift.

· Audits employees’ performance for quality, quantity, safety conformance and utilization of resources to ensure maximum effectiveness.

· Manages staff in cooperation with Human Resources Department including onboarding, career development, and potential termination of employment.

· Responsible for P&L (Profit & Loss) management and performance to financial plan ensuring accuracy and alignment with company financial goals at their service center.

· Accountable to ensure 10-day management processes align with company goals and safety and regulatory requirements while staying updated on changes to 10-day management regulations and industry standards.

· Responsible for equipment i.e. box trucks, vans, roll-offs, and tankers including day-to-day operation as well as working alongside fleet maintenance group and procurement for repairs and purchasing.

Performs other related duties and/or project work as required or requested.

Work Environment:

· Required to wear company-provided personal protective equipment including eye protection, foot protection, hard hat, Tyvek coveralls, and respirator.

· Willingness and ability to travel via automobile, commercial airline and other public transportation as needed 10% or less of the time.

· Willingness and ability to work in a hands-on manner to execute key initiatives and activities.

· Must be able to pass a DEA background check when relevant.

· Must be willing and able to abide by Clean Earth’s Core Values and Code of Conduct.