As an GIMU Associate / Senior GIMU Associate, you will support the Operations and Content teams by identifying and eliminating on-site issues as and when they appear, either by raising to the relevant team or through direct action.
Reporting to the GIMU Team Lead, your main responsibility is to ensure that any issues present do not exceed the defined KPIs.
To achieve your targets, you will need to understand the various tools and systems used by the Marketing Operations team and establish a firm grasp of them. You will need to work with multiple teams and across all departments and locations.
What you will do
- Monitor live reporting across Propositions, Commercial and Customer Experience
- Provide Operational / CMS support including during non-core business hours
- Handle CS escalations to the Operations team
- Receive the KPI reports, compare to expected behavior and investigate potential issues for the UK&Ire Brands
- Sanity checks the websites of the UK Brands to ensure everything is performing as expected
- Identify and eliminate game technical issues as and when they appear by escalating to the relevant team
- Create, follow up and resolve all related incidents
- Review the causes and resolutions for issues and recommend process / product improvements to prevent them
- Communicate effectively across cross-functional teams
- Work on critical issues around content amendments