Senior Service Delivery Manager with German

Purpose

We are looking for an experienced and customer-focused Service Delivery Manager with fluent German skills to coordinate service delivery, support technical planning, and manage the operational scope of assigned services. This role requires strong communication skills, technical understanding, and the ability to work closely with both internal teams and customers. 

Key accountabilities

Service Coordination & Delivery 

• Contribute to the professional coordination of multiple production units and act as the primary interface to Service Delivery Management (SDM) for the assigned service scope. 

• Provide technical and content-related support in creating operational and technical concepts, including cost estimation for SDM. 

• Support SDM in commissioning activities and service cost optimization. 

• Optimize service components to achieve target cost levels and improve service quality. 

• Align operational planning and forecasting activities with SDM. 

Operational Service Management 

• Actively participate in incident, problem, change, and escalation management for the assigned service portfolio. 

• Provide recommendations for service portfolio consolidation and standardization, including defining and refining KPIs. 

• Support SDM with technical expertise for existing customers in day-to-day operations. 

Projects & Continuous Improvement 

• Participate in small customer projects from initiation and planning to implementation, controlling, and closure. 

• Contribute to the continuous development, optimization, and application of methods and procedures within OS Service Management.