Purpose
Application Manager is responsible for the entire life cycle of the application- from the start of operation to the final switch-off: coordinates and steers development and operation, is responsible for compliance with the agreed Service Level Agreements and bears commercial responsibility for budget of the application.
Team description
Application & System Manager for the ADB (Auftragsdatenbank) application, responsible for agile product integration, operational stability, and lifecycle management.
The role acts as the central coordination point between business, customers, and IT, ensuring requirements are implemented, services are stable, and the application is continuously operated and improved.
WHAT WILL YOU DO?
- Coordinate communication with all involved parties (i.e. Dynamic platform services, Service delivery manager, Development, customer, Telekom IT application operation, etc.) of the application
- Overlook quality aspects of operation (performance, availability, stability, security)
- Perform verification of critical business impact during incidents (major incidents calls, operational stability calls)
- Responsible for quality assurance in terms of defined key performance indicators according to service level agreement
- Plan provision of resources incl. order process management
- Prepare rules and regulations for operating processes (incident/change/problem management)
- Ensure the use of CITSD-compliant software
- Bear commercial responsibility for budget- plan and monitor budget
- Make commercial assessment of actual, planned and forecast figures based on technical concept regulations
- Organize and lead application expert group or similar service meetings
- Plan and steer deployment installations
- Coordinate Release Container with all stakeholders
- Coordinate und perform “Antest” of the deployments after Release Container
- Submit operational interests in D2O- demand to operation and D2S-demand to solution
- Update application-related data in SACM systems (CAPE, Darwin)
- Support Risk and Escalation Management
- Report and monitor PRIO1 issues
- On Call duty support