Senior ICT Engineer for infrastructure - VMware ESXi

ESX team is responsible for virtualization layer. On the top of the virtualization layer, team deploys Virtual machines which are later on operated by network, OS, storage and other teams. ESX team uses VMware software products and ESX servers runs directly on the server HW and allows virtual servers to use HW more or less directly. VMware ESX integrates into VMware vCenter, which offers extra services to enhance the reliability and manageability of a server deployment. The main goals are to keep the platform up and running stable, SW and HW maintenance, Troubleshooting, Patching, Migrations, Consultations, Onboarding.

WHAT WILL YOU DO?

• Perform, coordinate and improve complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s.
• Plan, implement and maintain a stable technical infrastructure.
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Evaluate, authorize, prioritize, plan, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Create and maintain technical documentation to support IT service.