The IT Technician plays a dual role, combining IT operations support with active involvement in business digitalization and automation initiatives.
- 40% IT Operations & End-User Support
Ensure a stable, secure, and efficient IT environment to support ongoing business operations. This includes end-user support, device management, and day-to-day IT operations
- 60% Digitalization & Automation
Support the business in implementing digital strategies by analyzing processes, designing, and implementing automated digital solutions. The role acts as a consultant to business stakeholders, promoting process digitalization, automation, and effective use of existing digital tools.
IT Operations & Support
- Provide 1st level support for local servers, network infrastructure, and printing systems
- Configure, maintain, and support hardware and software solutions (clients, mobile devices, printers)
- Support internal systems and processes (ITSM system, asset management, Active Directory, patch management, backup, audit compliance)
- Perform local and group system implementations, changes, upgrades, and ongoing support
- Support IT Operations and Infrastructure with daily operational requirements
- Proactively contributes to the strategic development of the IT landscape in compliance with corporate guidelines
- Document IT procedures, system configurations, and support processes
Digitalization & Automation
- Analyze business processes to identify opportunities for automation and digital improvement
- Design, develop, deploy, and maintain automated workflows and digital solutions
- Collaborate with cross-functional teams to gather requirements and implement process improvements
- Ensure successful deployment and integration of automation solutions with existing and new systems
- Monitor, optimize, and continuously improve existing automations
- Promote efficient use of existing Microsoft tools across the SEE region, focusing on communication and process efficiency
- Evaluate and support new digital tools and technologies aligned with business needs
Training & Enablement
- Develop training concepts, documentation, and user guidelines
- Conduct trainings to support digital adoption and knowledge growth
- Ensure and promote CBS-related digital skills within the SEE region