Identify opportunities to enhance the customer experiences by being innovative and creative
Ensure the fundamentals of customer services are followed and delivered to the highest standards
Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the Park.
Ensure front of house areas are always immaculately presented
Support the Aire Park team鈥檚 initiatives to elevate customer experiences (occupier & community engagement, social media and social value)
Identify opportunities to engage and collaborate with local businesses, community groups and with Leeds City Council for the benefit of the Aire Park community
Ensure property visitor management processes are strictly followed
Build professional relationships with clients, occupiers, guests and stakeholders
Deal with complaints and offer prompt resolutions, escalate where necessary
Assist the management team in maintaining and updating content for the Aire Park occupier service Ap.
Adhere to Aire Park鈥檚 H&S protocols
Responding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required
Actively participate and execute all Beyond: Front of House initiatives to enhance CX delivery
Follow Beyond: Front of House standard operating procedures and guidelines
Ensure temporary team members are trained as per Beyond: Front of House standards and maintain training records
Firmly abide by Beyond: Front of House dress code and personal presentation policy
Log any property faults/issues with the helpdesk and inform the Aire Park Estates Team.
Proactively offer concierge services such as dry-cleaning pick up & drop off, restaurant reservation, transport arrangements etc
Key and fob access management in accordance with the site鈥檚 access procedure.