A strategic and handsâon FM leader responsible for delivering highâquality facilities management services across a portfolio of commercial, retail and mixedâuse assets within the Colliers London IPM division. Accountable for full operational performance, statutory compliance, customer experience, and service charge oversight across approximately 15â20 assets.
Key Responsibilities
Facilities Management & Contractor Oversight
- Procure, manage, and optimise FM service contracts in line with Colliersâ Procurement Policy, ensuring value for money and exceptional service delivery.
- Lead dayâtoâday operational management of sites, ensuring buildings are safe, compliant, wellâmaintained, and aligned with Colliersâ standards.
- Conduct regular site inspections, review asset conditions, and oversee PPM and reactive works via online systems (e.g., RiskWise/Vantify equivalents).
- Maintain accurate documentation including RAMS, certifications, statutory logs, water hygiene data, fire compliance and risk assessments.
Health & Safety & Statutory Compliance
- Ensure full statutory compliance across all assets using digital compliance platforms.
- Review and action recommendations from H&S, Fire, Water and ESG audits in a timely and evidenced manner.
- Lead RIDDOR reporting, maintain site H&S files, and collaborate with specialist consultants where required.
Budgeting, Service Charges & Financial Control
- Prepare annual service charge budgets, working closely with Surveyors and Client Directors.
- Monitor spend through quarterly variance reports, ensuring accurate coding, forecasting, and financial governance.
- Approve POs and invoices and ensure financial accuracy across the portfolioâs operational activity.
Client, Tenant & Stakeholder Engagement
- Act as the primary operational contact for clients, landlords, tenants, and internal Colliers stakeholders.
- Chair tenant meetings, issue welcome packs, and support initiatives aimed at improving customer satisfaction.
- Work collaboratively with Customer Experience, ESG, Procurement and Technology teams to enhance asset performance and occupier wellbeing.
ESG & Technology Integration
- Develop and implement ESG improvement initiatives aligned to Colliersâ Green Standard, focusing on carbon reduction, energy optimisation and sustainable operations.
- Integrate smart technologies and dataâled solutions to enhance building performance and reduce service charge costs.
- Track and report ESG and technology KPIs, ensuring continuous improvement.
Culture & Business Development
- Represent Colliersâ values through strong collaboration, professionalism and integrity.
- Support business development opportunities by contributing operational insight and client engagement.
- Actively promote continuous improvement across FM delivery, driving innovation and operational excellence.