Implement shared services operating model, including service management capabilities, along with the service catalogue and service level agreements;
Oversees service delivery and the day-to-day operations of the SSC, ensuring that all standards are met and procedures are followed. Establishes priorities and schedules of main activities;
Reviews and monitors SSC-related services to identify trends and problem areas, reporting on risks, key performance indicators and proposed corrective action or new approaches;
Monitors the SSC budget
Sets standards for quality and ensures that operational activities are implemented in accordance with recognized procedures and guidelines and meet the established standards;
Plans and develops SSC communication strategy and capacity development;
Coordination Work
Part of the SSC global leadership team : drives close relationships with peers, focus on productivity improvements, contribute to enlarging ssc scope.
Accountable for global ssc roadmap
Establishes and maintains close working relationships with functional Divisions/Offices at Group, liaising on issues in the implementation of established policies and escalating to policy owners any issue requiring policy related decisions;
Participates to functional & cross-functional meetings as required
Shares feedback with other SSC Managers in the Group