We are looking for a MidāMarket / Small Portfolio Manager to join our team ā a hybrid profile combining Customer Success, Account Management, and Business Analytics.
This role is essential in supporting our MM/Small customer segments, improving onboarding, reducing churn, and identifying growth opportunities through data and customer engagement on Global Scale
š¹ What You Will Do
- Manage and improve the onboarding process for MM/Small clients.
- Reduce churn and improve customer satisfaction by identifying risks and designing mitigation plans.
- Build and enhance reporting tools, analytics engines, and dashboards used to monitor customer usage and performance.
- Identify upsell and expansion opportunities using data insights.
- Work closely with Regions, Group Marketing, and Group Sales Ops to ensure a seamless customer experience.
- Provide periodic KPI reporting and deep-dive analyses to support strategic decisions.
- Promote BI products and educate stakeholders on features and use cases.