Agency Health Liaison Supervisor

The Office of Labor Relations (OLR) represents the Mayor in the conduct of all labor relations between the City of New York and labor unions representing employees of the City. The Commissioner serves on behalf of the Mayor as the City’s liaison with both labor and management in the private sector. The office is authorized by Executive Order 38 (February 7, 1967), amended by Executive Order 13 (July 24, 1990). Additionally, OLR administers the Health Benefits Program, Management Benefits Fund, Employee Assistance Program, Work Well NYC, Medicare Part B Reimbursement Program and Pre-Tax Benefits & Citywide Programs, including the Deferred Compensation Plan and NYCE IRA. In addition to negotiating collective bargaining agreements, OLR serves as a resource to agencies with regard to workforce labor issues and works with the Municipal Labor Committee (MLC) to pursue innovations in a variety of areas, particularly regarding City health insurance programs. The staff at OLR assist their fellow agencies in handling personnel and payroll issues, conducting labor-management meetings, representing the City at representation hearings, and handling all employee grievances and arbitration matters, while also negotiating collective bargaining agreements with the City's 149 bargaining units.

Job Description

The role is responsible for the supervision of staff responsible for client and agency/union contact on all matters relating to the administration of the City’s self-funded health plan.

Key Responsibilities:
- Supervises liaisons to agency benefits offices, payrolls and carriers for eligibility, claims payments under the NYCE PPO.
- Directs staff responsible for assisting employees navigating both ESS and application Forms.
- Monitors Liaisons to Agency HR, Unions and active employees.
- Conducts on-going training of personnel assigned to the liaison unit.
- Handles all personnel matters including performance review and any disciplinary meetings.

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