EMPLOYEE LIAISON

APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self- sufficiency as quickly as possible.

Human Resources Solutions (HRS) support the human resources needs of the Department of Social Services, the Human Resources Administration, and the Department of Homeless Services through strategic partnership and collaboration, with the goal of creating an inclusive, motivated, and client centered workforce.

HRS Office of Benefits Administration (OBA) is recruiting for one (1) Principal Administrative Associate II to function as an Employee Liaison, who will:

- Prepare letters, memorandums, and other correspondences, based on the written and oral instructions of the Leave of Absence Unit (LOAU) manager and the Employee Benefits and Services Division director.

- Function as a special leave of absence assistant/ back-up to the LOAU manager and will be responsible for conducting research on case inquiries, answering telephone calls for the LOAU manager, conducting outreach efforts to secure necessary information/documentation.

- Effectively and independently research and respond to inquiries made by Timekeeping, and other agency RCs, regarding the status of long-term leave cases, and other related inquiries; to inquiries made by the Office of Legal Affairs, and other such offices, regarding employee leave histories, the status of long-term leave cases, case specific.

- Train and supervise all temps and interns on all clerical support and scanning/indexing within OBA; perform consistent and ongoing review and audits of subordinates’ work output including scanning and indexing.

- Update accurate records in the Leave of Absence Unit system, referred to as “ERSUS,” as well as overseeing the LOAU filing system, the assignment and distribution of long-term leave requests/cases, as well as maintaining the case assignment spreadsheet/log and other inhouse systems.

- Prepare periodic status and activity reports, creating, and maintaining spreadsheets for the LOAU and Employee Benefits.

- Conduct and facilitate agendas for meetings and obtain new developments or changes within the Leave of Absence Unit.

- Review and response to inquiries sent to the Leave of Absence Unit mailbox, by interpreting policies/procedures/regulations, researching/reviewing documents, and consulting with the LOAU Manager and/or OBA Exec. Director (when necessary), to prepare/relay requested information.

- Liaise between LOAU, Employee Benefits, Workers Compensation Unit, HRBP’s establishing and maintaining professional relationships with stakeholders. In addition,


Hours/Schedule: 9:00 am to 5:00 pm

PRINCIPAL ADMINISTRATIVE ASSOC - 10124