LEAVE OF ABSENCE ASSISTANT

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE


The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self- sufficiency as quickly as possible.

Human Resources Solutions (HRS) support the human resources needs of the Department of Social Services, the Human Resources Administration, and the Department of Homeless Services through strategic partnership and collaboration, with the goal of creating an inclusive, motivated, and client centered workforce.

Human Resources Solutions (HRS)/Office of Benefits Administration is recruiting for a Clerical Associate III to function as a Leave of Absence Assistant. The candidate will be responsible for the following:

* Serve as the primary contract for agency employees requesting long term leave of absence due to medical illness, FLMA qualifying events, military-ordered leave, and/or leave for childcare purposes.
* Assist employees with troubleshooting long-term leave submission into the Employee Online Request System.
* Monitor Leave of Absence Unit mailbox and responds to general inquiries.
* Contact employees who have requested long-term leave of absence to secure required medical/supporting documentation.
* Scan and index confidential document and long-term leave of absence case folders/files on a day-today basis.
* Complete ad-hoc assignments related to unit administrative support activities
* Retrieve agency-wide long-term leave of absence requests from the Employee Online Requests system and assign requests to the unit Leave Consultants.
* Update all unit tracking systems and productivity logs.
* Conduct research agency records and record-keeping systems to assist Leave of Absence unit staff in gathering information to efficiently process long-term leave of absence requests (i.e. HRA One Viewer).
* Prepare memorandums and correspondence, and handle other confidential documents for the Leave Consultants, Leave of Absence Unit Manager, and the Leave of Absence Associate.
* Provide guidance to agency employees and supervisors seeking information on the long-term leave of absence process, via telephone and email, and data-enters related information into the various in-house productivity/tracking systems; consistently delivers optimal customer service across all customer touch points.
* Distribute system printouts, incoming medical documentation, case folders/files, faxes and supplies to the Leave of Absence unit staff, in an effort to promote and facilitate a productive workflow.

Hours/Schedule: 9:00 AM to 5:00 PM

CLERICAL ASSOCIATE - 10251