DIRECTOR, PROJECT MANAGMENT

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS). Through integrated management for HRA and DHS, client services can be provided more seamlessly and effectively. The City leverages shared services functions across agencies, which results in better day-to-day management and building an integrated mission across agencies.

Within DSS, the Office of Business Process Innovation (BPI) within the Office of Planning Management and Business Process Innovation & Design, works with internal and external partners to develop process innovations and implement priority policies with the support of technology, with the goal of improving service delivery for DSS clients and creating efficiency and improved user experience for staff. BPI serves as a liaison between business/program areas and DSS IT staff and/or contracted vendors who build the technology, ensuring that business needs are met, and that development work is completed to the highest standard.

The Office of Business Process Innovation (BPI) is recruiting one City Research Scientist IV to function as the Director, Project Manager, who will:

- Be responsible for the planning, coordination, and execution of major agency projects that align with Agency and Mayoral priorities, including initiatives focused on improving social service delivery, business processes, and operational efficiency.
- Lead and participate in meetings with project teams, executive committees, and vendors to assist with developing project plans, summaries, and updates for Executive leadership.
- Supervise and guide staff involved in project implementation and monitoring. Assist in identifying appropriate resources and applying standardized project management approaches to ensure steady progress.
- Conceptualize and provide research and project design frameworks. Conduct data analysis and apply research findings to inform program development, evaluation, and improvement.
- Collaborate with the Assistant Deputy Commissioners to maintain executive reporting and initiative tracking. Assist in monitoring progress toward key Agency and Mayoral priorities and in preparing regular status updates.
- Support program areas in selecting and implementing standardized project management tools that facilitate consistent tracking, reporting, and communication across initiatives.

- Represent the Office of Planning Management at meetings with agency staff, community partners, and other City agencies to share information, coordinate activities, and support the advancement of agency initiatives.
- Collaborate with internal and external stakeholders, including partner agencies and organizations, on the planning and coordination of cross-agency projects that support City and Agency
priorities.

Work Location: 4 WTC/150 Greenwich Street, New York, NY 10007
Hours/Schedule: 9-5

CITY RESEARCH SCIENTIST - 21744