MANAGER OF HPD REFERRALS

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs.

The DSS Housing Services is recruiting for one (1) Administrative Community Relations Specialist (ACRS) NM-I to function as a Manager of HPD Referrals, who will:


- Responsible for overseeing the day-to-day work operations of the HPD Packet review team.

- Stand accountable for families, including HPD housing options which include Middle Income Units (MIU) Augmented, set asides and New Constructions.

- Troubleshoot issues with Landlords documentation and HPD inspections. Serve as a liaison with various Agencies including HPD, HRA and DHS contracted shelter.

- Work closely with the Management Offices and HPD to ensure that the DHS program participants have the appropriate rental subsidies such as City FHEPS and SOTA. Provide quality assurance of all HPD packet submissions to HRA. Oversee the releasing of payments made by HRA to Landlords and management Offices for HPD units filled.

- Supervise staff and assist the unit with processing HPD Augmented packages to move families to permanent housing.

- Ensure completed packets for check requests are processed and submitted for all housing subsidies. Maintain the HPD database and produce several reports and trackers as necessary.

- Manage and oversee the reconciliation of client exits to ensure that the clients are coded with the correct exit codes in CARES.

- Manage and oversee all NYCHA placements in CARES within DHS and act as a liaison with NYCHA.

- Conduct ongoing regular meetings and collaboration with Unit Staff/Supervisors. Facilitate training sessions on procedures and address areas of concern with the goal to continuously improve staff performance and maintain a high level of productivity.

- Oversee and monitor the submission of requests from shelter providers to move and arrange transportation of clients from shelter and into permanent housing. Oversee and monitor the Travel Assistance Program and manage existing contracts and expenditures for such programs.

- Generate regular reports for senior and executive staff, presenting insights and recommendations based on data analysis. Keep stakeholders informed about placement activities and outcomes.


Hours/Shift: Monday - Friday 9am-5pm

ADMIN COMMUNITY RELATIONS SPEC - 1002F