Data Analyst, Office of Vital Records Operations

The Bureau of Vital Statistics (BVS), within the NYC Department of Health and Mental Hygiene, registers, issues, amends, and securely stores all New York City birth and death certificates and related records. The Office of Vital Records (OVR) processes hundreds of thousands of customer requests annually, issues more than one million documents each year, and operates multiple public-facing lobbies that serve over 100,000 in-person customers. OVR is a major point of contact between New Yorkers and the Health Department and plays a critical role in service delivery, compliance, and revenue generation.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Develop, produce, and distribute daily operational reports and workload analyses to support staffing decisions, prioritization, and resource allocation.
- Compile, validate, and coordinate data for internal and external reporting, including Mayor's Management Report, Accountability reporting, and processing time and escalation metrics.
- Monitor, track, and respond to commissioner-level IQ system inquiries, customer escalations, and inquiries from oversight entities, ensuring compliance with required response timelines.
- Analyze operational performance metrics to identify trends, anomalies, and potential risks, and proactively flag findings to leadership with data-informed recommendations.
- Develop, update, and maintain workflow documentation, user guides, and internal process standards for CAU and PSO operations.
- Review and update customer-facing forms, written materials, and online content in collaboration with Communications and subject matter experts.
- Support system modernization efforts by testing operational systems, documenting results, and reporting issues or enhancement needs
- Train, onboard, and supervise HRTP interns and staff volunteers, ensuring quality, consistency, and adherence to established procedures.
- Coordinate across units to support data accuracy, reporting timelines, and continuous operational improvement initiatives.

PREFERRED SKILLS:
Excellent analytical, organizational, and problem-solving skills, with strong attention to detail.
Strong written and verbal communication skills, including experience preparing reports or public-facing materials.
Experience analyzing operational or administrative data in a high-volume service environment.
Strong proficiency with Excel and other data analysis or reporting tools; experience creating dashboards or KPI reports preferred.
Ability to translate data into clear, actionable insights for operational leadership.
Experience coordinating across teams and working with diverse stakeholders.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Experience in customer service and operations is a plus.

Why you should work for us:

- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

CITY RESEARCH SCIENTIST - 21744