Assistant Housing Manager

Under the direction of the Housing Manager and with latitude for independent judgment, the Assistant Housing Manager oversees all functions of the LHD Application Unit. This unit is responsible for applying HUD regulations and NYCHA policies to determine eligibility for Tenant-Based Housing Choice Voucher (HCV) applicants and eligibility and rental processing for RAD/Project-Based applicants.

Key responsibilities will include the following:

- Supervise and manage a team of Housing Assistants to ensure program goals and service standards are met.
- Oversee applicant eligibility determinations for the Housing Choice Voucher program, including required background checks (e.g., sex offender registry and criminal background checks).
- Review 25% of Section 8 eligibility review cases (SRs) for quality assurance and compliance.
- Train, coach, and evaluate staff; oversee recruitment and administer disciplinary actions as needed.
- Ensure compliance with NYCHA policies, HUD regulations, and applicable federal and state laws.
- Review rental packages submitted by voucher holders and finalize rental processing in Siebel.
- Process voucher extensions and close rentals in Siebel.
- Schedule applicant briefings and ensure timely, accurate completion of paperwork, reports, and responses to inquiries.
- Review and disposition reasonable accommodation requests.
- Handle escalated or complex cases and resolve applicant complaints and issues professionally and promptly.
- Maintain strict confidentiality of sensitive and personally identifiable information.
- Communicate and coordinate with internal departments and external agencies, including partners supporting veterans and Project-Based applicants, to expedite application and rental processes.
- Identify system issues and recommend process improvements to enhance operational efficiency.
- Prepare weekly and monthly performance reports.

NOTE: Due to the existence of a civil service list, candidates must have civil service status in the title of Assistant Housing Manager to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

https://bit.ly/55aProgram

Additional Information:
1. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.
2. For NYCHA employees: this position is open on a direct transfer (lateral) basis only. It is not open as a promotional opportunity.
3. For NYCHA employees: employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).
4. This vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
5. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

ASSISTANT HOUSING MANAGER (HA) - 80205