Director of Agency Operations

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

The New York City Department of Youth and Community Development (DYCD) supports youth and community services through contracts with a broad network of community-based organizations (CBOs) throughout New York City. Our central task is administering available city, state, and federal funds to a wide range of quality programs that positively impact youth and communities.

DYCD seeks a qualified candidate, with a proven record of success, to serve as a Director of Agency Operations. The role supports the Assistant Commissioner of Agency Operations in strengthening the agency’s contracting operations, with the goal of ensuring on-time contract registration and payment to DYCD’s network of CBOs. The Director is responsible for coordinating cross-functional teams involved in the contracting lifecycle, improving workflows and processes, and developing tools to track progress, risks, and performance. The Director will produce clear, executive-level summaries and dashboards to inform leadership decision-making and proactively flag issues or roadblocks. The ideal candidate is a collaborative and creative problem-solver who brings a systems-thinking approach to reimagining how contracting is managed, tracked, and continuously improved in a complex environment.

Responsibilities include, but are not limited to:

- Support the Assistant Commissioner of Agency Operations in managing agency-wide contracting operations, coordinating the end-to-end contracting lifecycle across DYCD, from planning and
procurement through execution, registration and payments.

- Convene and coordinate cross-functional teams involved in the contracting workflow including program, legal, finance, procurement, and external oversight agencies to ensure alignment, clear
communication, and timely completion of deliverables.

- Assist in evaluating and improving contracting processes, identifying inefficiencies, risks, and
bottlenecks, and proposing creative, data-informed solutions to enhance efficiency, transparency, and
accountability.

- Design, implement, and maintain contracting tracking tools, including dashboards and performance
metrics, to monitor contract status, timelines, milestones, and risks across the agency.

- Prepare executive-level summaries, dashboards, and briefings for the Assistant Commissioner and
senior leadership that clearly flag progress, emerging issues, and roadblocks, along with recommended mitigation strategies.

- Serve as a strategic and analytical thought partner to the Assistant Commissioner, bringing a creative
lens to reimagining how contracting data is tracked, analyzed, and leveraged for operational decision-making.

-Support the development of standard operating procedures and best practices for contracting and
reporting to ensure consistency across teams.

- Advance change management and continuous improvement efforts by facilitating collaboration,
building consensus on process enhancements, and promoting adoption of new tools and workflows.

- Project Manage high-priority Requests for Proposals as they arise, managing timelines and
deliverables and coordinating internal teams.

- Work with leadership to ensure that resources are adequately deployed to meet the agency’s
contracting objectives as determined by the Administration and the Commissioner.

CITY RESEARCH SCIENTIST - 21744