SENIOR TRAINER

APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE STAFF ANALYST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Human Resources Solutions (HRS) supports the human resources needs of the Department of Social Services, the Human Resources Administration, and the Department of Homeless Services through strategic partnership and collaboration, with the goal of creating an inclusive, motivated, and client centered workforce.

Human Resources Solutions (HRS)/ Office of Workforce Development is recruiting one (1) Associate Staff Analyst to function as Senior Trainer, who will:

- Supervise staff engaged in curriculum development and delivery of training programs which includes providing a variety of professional development opportunities that include supervisory and managerial skills training, Agency human resource policy and practices trainings, leadership, communication, time management, resource management and behavioral skills trainings, academic support programs and organizational development initiatives.

- Be responsible for evaluating staff providing training activities and other related duties to improve and enhance overall efficiency and work productivity.

- Direct the activities of the Training Specialist in the development of on-going training programs, reviewing revised and new procedures, system updates, new initiatives, and comprehensive training to assure clarity of knowledge, skills, attitudes, and competencies necessary for the implementation of daily work functions via instructor-led (e.g., in-person and virtual). Provide technical expertise in the design of online training modules, ensuring integration of new policies into the training modules and conducting follow up review. Monitor and prepare reports to track completion.

- Prepare curriculum materials by reviewing program needs, agency mandates and error trends. Curriculum materials include lesson plans, trainer's guides, manuals, policy and procedures charts, and other instructional materials to meet stated criteria and training objectives.

- Work in conjunction with Procedure and Quality Control Units to review and analyze new and/or revised Federal, State and City laws, regulation and Department of Social Services directives that impact DSS/HRA/DHS to ensure curriculum and training materials are revised and updated appropriately as well as incorporating the data in the revisions of training materials and curriculum.

- Prepare comprehensive statistical reports to the Director of Training on Trainer's activities, detailing project completion, training attendance statistics and effectiveness of training evaluation by reviewing project completion timeliness, training attendance stats, evaluation tools outcomes. Prepare reports on training expenditures to ensure reimbursement for training activities (For example, supplies, travel, workshop preparation, etc.)

- Liaise with senior agency officials to facilitate cooperation and coordination on matters related to training. Ensure staff are made available to attend mandated training; training schedules are adhered to, and training curriculum meet the agency's needs.

- Conduct needs-based seminars to identify division's training needs, reviews training needs assessment reports and propose solutions to assist Programs with the establishment of training priority and deadlines. Ensures need assessments are discussed to identify next steps, prioritize training requests, and determine completion dates.

- Attend training and conferences to enhance skills and training techniques to improve training delivery

Work Location: 470 VANDERBILT AVE
Hours/Schedule: 9 to 5

ASSOCIATE STAFF ANALYST - 12627