Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage
Manage and maintain install base, including basic 3rd Party integrations
Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation
Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability)
Manage the process of driving customer utilization, especially via unique workflows and special applications
Act as escalation point for clinical regional issues
Direct and assist Radiology staff in performing necessary scans prior to surgery
Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services
Develop and conduct training programs for hospital staff enabling them to implement in-house training
Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this process
Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects
Attend meetings and trade shows to demonstrate and promote IGS products and services
Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g. provide clinical knowledge transfer, share best practices, interesting cases or case set-ups, etc.)
Maintain Salesforce documentation of all working hours
Attend IGS Continuing Education annually and maintain annual product certification competency
Ability to travel 25%
Notwithstanding the foregoing, nothing in this job description alters your at-will employment status. Additional duties may be assigned in the discretion of Brainlab.