ā¢ Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage
ā¢ Manage and maintain install base, including basic 3rd Party integrations
ā¢ Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation
ā¢ Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
ā¢ Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability)
ā¢ Manage the process of driving customer utilization, especially via unique workflows and special applications
ā¢ Act as escalation point for clinical regional issues
ā¢ Direct and assist Radiology staff in performing necessary scans prior to surgery
ā¢ Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services
ā¢ Develop and conduct training programs for hospital staff enabling them to implement in-house training
ā¢ Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this process
ā¢ Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
ā¢ Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects
ā¢ Attend meetings and trade shows to demonstrate and promote IGS products and services
ā¢ Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
ā¢ Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g. provide clinical knowledge transfer, share best practices, interesting cases or case set-ups, etc.)
ā¢ Maintain Salesforce documentation of all working hours
ā¢ Attend IGS Continuing Education annually and maintain annual product certification competency