Supervisor Tech Services Representative

SUMARY: Provides technical interface between customer and company engineering, manufacturing and program management representatives.  Provides on-site field technical support, including, but not limited to end-user problem solving, systems integration, pre-and post-compliant investigation and root cause analysis, customer and field sales training, support of new product development and product trials at converters and end-users.  

• Senior Level Tech Services Representative.
• Works independently, with guidance in only the most complex situations.
• Considered a technical and subject matter expert in field and business.
• Solves complex problems; takes a broad perspective to identify innovative solutions.
• Often leads work of porject teams. Defines the issues and scope of difined projects. Determine and present interpretation of findings Oversees completion of projects including planning;assiging, monitoring and reviewing progress and accuracy of work; evaluating results, etc