ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Sales Support:
- Assist Director Sales & Marketing, Regional Sales Managers, and Sales Project Engineers in promoting blow molding machinery and systems.
- Support the quoting process by conducting research, providing specialized information, and creating engineering requests for special machine features.
- Maintain and update the configuration database on the mainframe.
Machine Orders and Project Management:
- Convert sold machine orders into Machine Order Specification Sheets (MOSS) and lead MOSS meetings with engineering and production teams.
- Provide regular status updates on machine orders, including timeline-specific work in progress and projected completions.
- Communicate project updates between engineers, sales, and customers, including Gantt charting and major milestones.
Customer Coordination:
- Serve as liaison between engineering and customers for time-sensitive approvals on machine layouts and revisions.
- Coordinate machine acceptance, including scheduling, preparing materials, and facilitating customer arrival.
- Support customers and salespeople throughout the machine acceptance process.
Shipping and Documentation:
- Coordinate with materials department for shipping arrangements and confirm costs and tracking with customer locations.
- Establish and maintain post-acceptance punch lists for handling prior to shipment.
- Assign CSM numbers to track customer supplier components while in-house.