Onsite IT Support Specialist

To support the Global IT User Support team, we are looking for a committed and skilled IT User Support Specialist. Due to our internationalization strategy, the User Support team must cover some other global locations remotely. Therefore, we are looking for a competent, responsible and independent person who helps us make this Global IT User Support Team a success. This requires close cooperation with all IT team members and users worldwide. You will be part of a warm, friendly and welcoming culture within the  Edinburgh Office, so we expect you to be equally warm and welcoming.

Your key tasks 

• Respond to user inquiries and provide technical assistance
• Troubleshoot hardware, software, and network issues
• Manage employee onboarding /offboarding (access, devices, accounts).
• Provide ad-hoc support for meeting rooms
• Prioritize and resolve IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes and provide accurate information and guidance on IT products or services
• Maintain and update IT equipment inventory