Experience in US Mortgage Eviction, Sale, Closing etc. and adequate communication skills as it involves both Voice and Non Voice Audit
Perform quality assurance call and / or process reviews for all departments in Altisource.
Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement.
Make recommendations to help reduce process variation and eliminate errors.
Track Business Unit responses for all findings identified from the process reviews.
Work with Management and develop project plans to address opportunities identified through process reviews.
Escalate unresolved issues to Senior Management and work with Management to resolve the issues.
Provide management with timely reports documenting observations from reviews.
Assist in implementing changes or modifications to the Quality Assurance department's evaluation process.

Analyst, Quality Assurance

Job Description