Key Responsibilities
1. REO Closing Coordination
- Manage assigned REO files from pre-closing stage to clear‑to‑close through final settlement completion.
- Coordinate pre-closing and closing timelines with asset managers, buyers, real estate agents, attorneys, and internal title teams.
- Review and validate satisfaction of pre‑closing conditions prior to scheduling closings.
- Ensure adherence to client‑specific REO instructions, deed requirements, and seller authority documentation.
- Schedule closings and ensure all closing logistics are confirmed within defined SLAs.
2. Quality Control & Compliance
• Perform detailed file level quality checks to ensure compliance with:
- Client closing instructions
- Underwriter requirements
- ALTA Best Practices and internal SOPs
• Identify defects, discrepancies, or potential risks and escalate issues appropriately.
• Support internal audits, client reviews, and compliance assessments by providing documentation and explanations.
• Comply with wire fraud prevention controls, data security standards, and record retention requirements.
3. Client and Stakeholder Management
- Serve as a primary point of contact for pre-closing and close related communications on assigned files.
- Provide timely and accurate status updates to internal stakeholders and clients.
- Handle escalations professionally and ensure resolution within agreed timelines.
- Document communications in accordance with REO communication and documentation standards.