Lead and actively work with a team of three Billing Analysts to meet deadlines and SLAs.
Drive customer billing and cash application on QuickBooks, ensuring accuracy and timeliness across all products and services.
Manage invoicing and cash reconciliations between QuickBooks and Oracle, ensuring proper audit trails and compliance.
Respond promptly to customer queries and manage the Zendesk queue with a 24-hour turnaround.
Drive cash collection efforts by partnering with Accounts Receivable on weekly and monthly receivable reporting, presenting open items in billing and receivables leadership meetings, and following up on ageing of receivables to reduce overdue balances.
Partner with Client Relationship Managers to resolve billing issues and accelerate collections.
Support audits, SOX compliance, and contribute to process improvements and control enhancements.