Answer all Inbound calls coming to the CFR toll free number.
Offer Cash for Relocation and Cash for Redemption; explain the terms and conditions clearly to occupant
Dial Outbound in attempt to offer Cash for Relocation to occupants
Prepare Cash for Relocation documents and send it to the occupant to agree to the program.
Documentation to be done via email and Outbound call
Facilitate Check Processing and coordinate with Preservation vendors to CFR check Delivery and property securing
Facilitate closure of eviction actions through periodic follow up with the attorneys by phone and email on every file
Ensuring every task is reviewed and completed with SLA.
Act as a liaison with different departments and the business units to ensure smooth closure of files
Provide necessary updates to the Client (whenever required) without any delay
Ability to discern matters that require Supervisor’s attention
Be a team player and act in accordance with the organization’s code of conduct always.

Coordinator, Cash For Relocation

Job Description