Customer Experience is the core of what we do, and this role will demonstrate a best in class customer experience with all Ajua鈥檚 products. This role will be responsible for providing technology success and support to Ajua clients. Customer Success Engineer deeply understands Ajua鈥檚 technology stack and effectively guides customers through the onboarding journey to ensure an amazing and seamless experience. In addition, this role supports the wider engineering team in technological growth and advancements at Ajua, by listening to the customer and experimenting with new solutions for a best in class user experience of Ajua鈥檚 products.
Job Responsibilities聽
Fully understand Ajua鈥檚 platform stack and its potential from a technology perspective
Maintain Ajua platform uptime, performance, stability, and scalability at client sites.
Ensure the best possible performance, quality, and responsiveness of the applications
Attend client and sales meetings with the aim of understanding client challenges
Communicating the capability and functionality of the technology to clients in a simple way
Providing support to the customer success team in client onboarding
Managing projects with customers from a technical standpoint
Providing guidance to customers through the Ajua journey from a technology perspective
Responsible for delivering client related technical projects
Providing support to the Customer Success & Engineering team in resolving platform issues and requests
Guiding tech and Customer Success team toward a mature SaaS product
Facilitating platform requests between clients and Ajua
Performing user testing and communication with clients from a technology perspective
Working closely with the Engineering team during all phases of technical tasks
Ensuring adequate system monitoring and alerting of Ajua platform is in place at client鈥檚 site
Tracking additional feature requests made by clients, notifying the products team of the same and thinking through how to implement on the back end.
Create, implement, maintain, and enhance test plans, test scripts and test methodologies that ensure exhaustive testing of Ajua platform