The Telecom Project Manager is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues.
There will be significant interfacing with sales agents and other staff members. The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized.
Profile for Success:
- Telecommunication background a must
- Accountable for their client's overall customer satisfaction.
- Responsible for timely project completion, issue identification/resolution, and customer delivery
- Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks
- Meet the highest standards and minimize the customers attrition rate
- Remote support for all customers inquiries and tickets
- Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
- Collects and records documentation including customer set-up documents and implementation related information
- Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
- Summarizes progress of project and prepares interim and project completion reports
- Facilitates efficient and effective internal team and external customer meetings