Key Responsibilities:
• Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments.
• Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms.
• Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices.
• Develop and maintain detailed documentation for UCaaS systems, configurations, and procedures.
• Manage technical escalations and provide expert guidance to the engineering team in resolving complex issues.
• Establish and monitor key performance metrics for UCaaS service delivery and improve service quality.
• Coordinate with sales and customer support teams to ensure alignment and customer satisfaction.
• Ensure compliance with SOC2 standards in all UCaaS operations, maintaining security, privacy, and data protection requirements.
• Handle other duties as assigned by management