Duties include, but are not limited to, the following :
Process assigned orders/requests for installation, disconnection, or changes for AireSpring services within the established intervals. Review workload status daily and update the order logs per order procedures.
Assigned order/requests may include but are not limited to order types such as AireSpring Network orders, LNP, New DIDs, Virtual Fax, Long Distance, Toll Free numbers, CNAM.
Process order/requests using the appropriate systems to submit and follow up on the order/requests. These systems may include but are limited to the Verizon Portfolio, Bandwidth portal, Inteliquent portal and internal AireSpring systems.
Interact with other departments and customers by telephone, in writing or via system to process order/requests or resolve repairs and problems. Operate a PC or laptop, to include accessing multiple systems to establish, update, and retrieve customer service data while simultaneously working with customers and/or company employees. Resolve issues within the realm of responsibility.
Process email, queue, AireSpring order/requests as required within intervals.
Work special projects as assigned.
Complete department tasks as assigned.
Work closely with customers, vendors and AireSpring teams during order process.
Update customers throughout order process following established processes.
Knowledgeable on AireSpring products.
AireSpring may modify duties and responsibilities as customer demand dictates.