Circuit Provisioner is responsible for managing the order process which encompasses validating technical specs, documenting and processing orders including change orders and disconnection and order tracking. Provisioner’s job is to provision orders to provide high-end Telecom services to customers. Which includes placing orders via multiple Carrier systems, coordinating new service delivery and turn up with Carriers, tracking delivery milestone dates, manage, analyze and resolve order issues. Provisioner takes the overall responsibility for the resolution of all problems and changes with an order in accordance with the standard policies of the company.
Updating the Project Coordinators on a daily basis.
Coordination with Carriers to obtain DLR and FOC for orders.
Weekly conference calls with Carriers.
Issuing orders for different bandwidth type of circuits to various Carriers (Broadband, T1, EOC, FastE & GigE).
Follow up to get confirmation and completion of orders.
Dealing with Carriers for escalation to meet the SLA.
Working with Carrier Project Managers if there is a construction job or escalation required to provide the facilities and deliver the circuits on time.
Coordinating service installations and activations, and working with Carriers ad Project Coordinators to ensure successful service installations.
Function as the first point of contact for provisioning issues with Carriers.