Our Customer Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to the appropriate team/person. Come join our team and provide awesome service that contributes to our customer鈥檚 success!
Essential Roles & Responsibilities:
- Engaging with clients verbally and in writing to answer questions or solve problems they are having with our platform.
- Logging client issues in our tracking system.
- Solving client issues when you can; otherwise escalating issues accordingly.
- Learning the basics of our complete game platform.
- Contributing to the success of our clients by helping them get the most out of our platform.
- Work local聽and national marketing events.
- Build relationships to provide repeat business and excellent customer service
- Manage multiple relationships well
- Build rapport with customers and prospects
- Miscellaneous duties as assigned by Executive Team