Role Overview:
Our Customer Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. You鈥檒l be providing basic technical support to customers via email and phone. Logging issues and responding when you can; otherwise escalating more complex issues to the appropriate team/person. Come join our team and provide awesome service that contributes to our customer鈥檚 success!
Essential Roles & Responsibilities:
- Engaging with clients verbally and in writing to answer questions or solve problems they are having with our platform.
- Logging client issues in our tracking system.
- Solving client issues
- Manage customer relationships, beginning聽from onboarding, through account management聽to renewal.
- Contributing to the success of our clients by helping them get the most out of our platform through everyday account management
- Work local, national and international marketing events
- Build relationships to provide repeat business and excellent customer service
- Recognize future sales opportunities, including expansion
- Act proactively to create opportunities for new business with existing customers
- Manage multiple relationships well
- Build rapport with customers and prospects