Director, Clinical Review

Director, SSD Clinical Review

College Board –Risk Management

Location:This is a fully remote role. Candidates who live near CB offices have theoptionof being fully remote or hybrid (Tuesday and Wednesday in office). 

Role Type: This is a full-time position.

About the Team

Services for Students with Disabilities (SSD) 

The SSD team at College Board is a close knit, dedicated group of 28 professionals, including 20 clinical staff members across three clinical teams, with a passion for helping test-takers with disabilities from around the world receiveappropriate accommodationson College Board tests. The team ensures that accommodations are provided for test-takers with disabilities, and is committed to providing exceptional decision making, education, and outreach to support test-takers, school personnel, and family members/guardians. We pride ourselves on being thorough and knowledgeable by staying current in the field. SSD partners closely with other College Board units - including Accessibility Compliance Office (ACO), Advanced Placement (AP), the SAT Suite of Assessments, and State and District Partnerships (SDP) - to deliver consistent, high-quality accommodations and uphold fairness across all programs.

About the Opportunity 

You will be instrumental inCollegeBoard’s mission to clear a path for all students to own their future. College Board provides accommodations to disabled test-takers so they candemonstratetheir knowledge and skills.Your role will ensure that College Board exams accurately reflect the test-taker’s aptitude/achievement rather than their disability.

As a Director of Clinical Review you willassistwith planning,developingand managing, in teamwork with two other Clinical Review Directors activities related to documentation review for use indeterminingstudent eligibility for accommodations in College Board tests (e.g., SAT Suite of Assessments; AP; CLEP). You will also provide Technical Assistance to schoolsregardingdisability documentation andappropriate accommodationfor College Board testsand other duties as assigned. As a manager, you willmanage andtrain in-house clinical staff, look for improvements and efficiencies to current processes,andtrack and manageother taskswhich areshared between thethreeClinical Directors. Additionally, you will bean important resourcetoCollegeBoard (i.e., various departments and regional staff) and other stakeholders (e.g., school officials) in understanding documentation requirements based on disability.  

The DirectorofClinical Review,collaborates with two other Directors, andleads a team of professional staff in reviewing anddeterminingeligibility for testing accommodations and other related tasks. Reporting to the Executive Director, Accommodations and Accessibility, you will oversee a team of clinicians, ensure policy integrity and compliance, and champion innovation in clinical review processes. 

In this Role You Will:

Oversee Documentation Review, Accommodation Determinations, andTeam Management (70%)

• Manage and assign clinician caseloads, ensuring effective prioritization,timelydecision-making, and high-quality reviews within published service timelines.

• Ensure all clinical reviews and eligibility determinations meet the highest standards of accuracy, fairness, and consistency, in alignment with SSD policy.

• Lead and supervise clinicians responsible for accommodation decisions across College Board programs (SAT Suite, AP, CLEP), including oversight of Tier 2 responses and decision letters.

• Direct daily operations of the SSD School-level Review process, ensuring consistent execution and policy adherence.

• Serve as the escalation point and subject-matter authority for complex, sensitive, or precedent-setting eligibility determinations.

• Collaborate with senior leaders and interdisciplinary experts (e.g., psychology, neuropsychology, medical, vision, audiology) to uphold best practices and evidence-based decision-making.

• Review and refine clinical policies, processes, and tools to strengthen quality, compliance, and service delivery.

• Lead verbal and written communications with schools, educators, parents/guardians, and test-takers, including resolution of escalated issues, and provide support to the Executive Director anddivisionleadership as needed.

• Share leadership responsibilities with the fellow SSD Directors along with other Division Leadership for coordination of policy and proceduresestablishedby the SSD Executive Director.  Define and refine the clinical policy governing accommodation determinations, to drive efficiency, quality, compliance, and service excellence.

• Providesupport, as needed, for the Executive Director, andother team leadership.

Outreach, Strategy, andTechnology-Enabled Implementation (30%)

• Drive strategic enhancements to accommodations policy, review systems, and digital tools,leveragingtechnology and AI to improve accuracy, consistency, efficiency, and scalability.

• Advise College Board testing programs and field teams on inclusive accommodations administration, ensuring consistent application of SSD policies.

• Engage with professional organizations and external experts to ensure practicesremaincurrent,equitable, and legally defensible.

• Lead development of technology-enabled training resources, digital publications, and web-based tools for internal staff and education professionals.

• Manage and orparticipatein relevant and/or assigned SSD or College Board initiatives. 

• Oversee sensitive and specialized accommodation processes, including temporary impairments, external reviews,and cross-divisional “Cry for Help” response efforts.

• Represent