General Manager, YourCause from Blackbaud
Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software provider exclusively dedicated to powering social impact, Blackbaud powers what’s possible across purpose driven companies committed to social responsibility, nonprofits and education sectors, and individual change makers.
Our culture is defined by remote-work flexibility, so you can grow and lead from where you are, with close connection to leadership. We invest in innovation and education to fuel new ways forward, while always seeking out opportunities to give back. Every day, we aim higher, expanding what’s possible for those who change the world.
As a dynamic global leader with a proven track record of measurable results, you will bring strong leadership and influencing skills to Blackbaud. In this role, reporting to the Head of Corporate Impact, you’ll drive ambitious growth strategies by assembling and leading a high-performing team. As a business level General Manager, you’ll bring end-to-end accountability for all aspects of the YourCause from Blackbaud P&L and accelerate growth of this strategic business within Blackbaud. Your ability to inspire, innovate, and deliver results will be critical in shaping our success on a global scale.
What you will do:
• Serve as General Manager of this strategic business within Blackbaud, delivering accretive growth and strong rule of 40 contributions.
• Develop and execute an ambitious growth strategy focused on doubling the size of the business within a Long-Range Planning horizon.
• Build and execute an Annual Operating Plans (AOP) that bring near-term improvements to the growth and profitability of this strategic business.
• Create and implement comprehensive sales strategies in collaboration with leadership to meet company growth objectives.
• Lead all aspects of the YourCause from Blackbaud business, including sales, marketing, product, services, and customer success on a global scale.
• Maximize team performance, foster sense of urgency, set clear goals, measure achievements, provide constructive feedback, delegate effectively, maintain open communication, and offer coaching for ongoing growth.
• Fearlessly approach challenges with energy, prioritizing outcomes, costs, and the bottom line. Initiating action even when all the facts aren’t known and relentlessly drives to completion.
• Cultivate and sustain robust, enduring relationships with customers, vendors, and key industry stakeholders.
• Collaborate with Centers of Excellence (COE’s) including marketing, engineering, finance, and customer success to ensure strategic alignment.
• Manage financial resources efficiently and effectively and ultimately own the P&L for the YourCause from Blackbaud business.
• Warm, friendly, and approachable, effortlessly connect with diverse individuals, leaving a positive first impression and fostering strong relationships.
• Builds diverse networks, quickly finds common ground, and treats everyone as a preferred customer.
• Partner with Corporate Strategy to identify potential M&A opportunities and leading any post-acquisition integration.
What is needed to be successful:
• Experience as a senior executive with a proven background as a growth leader with industry leading organizations in the technology, education, or non-profit sectors.
• Currently serving as a P&L owner and brings a demonstrated track record of hyper-growth acceleration.
• SVP or the like at a global SaaS company with revenue exceeding $300 million and a personal track record of P&L management and success doubling the size of previous businesses under management.
• Demonstrated success in previous roles spanning North America, Europe, and Asia Pacific.
• Proven leadership across sales, marketing, product, services, and customer success in a similar General Management capacity.
• Has developed and executed strategies for growth, including new monetization opportunities to fuel positive P&L outcomes.
• Maintain deep domain expertise in the area of Corporate Social Responsibility and Corporate Philanthropy and serve as an industry spokesperson that is visible on the speaking circuit.
• Has expertise in SaaS company Rule of 40 focus, with proven background in delivering results through combination of top line growth and effective margin delivery.
• Has designed effective workflows, identified key performance metrics, established self-managing systems, exceling in optimizing work processes, diagnoses and resolves workflow issues promptly, and consistently seeks incremental improvements.
• Demonstrated experience to have keen insight into individuals, accurately identifying strengths, weaknesses, and potential, understands the skills necessary for specific roles, and excels in hiring top performers.
• Deep experience leading SMB, Mid-Market and Enterprise sales teams as key segments of a go-to-market strategy.
• Prior accountability for P&L of similar size with proven history of doubling the revenues of those businesses.
• Consistently has upheld a strong set of values, communicating transparently, and maintaining confidentiality while remaining truthful and direct.
• Evidence of experience of interaction with organization Board of Directors.
Leadership Characteristics:
• Acting with Honor and Character: Is a person of high character; is consistent and acts in line with a clear and visible set of values and beliefs; deals and talks straight; walks his/her talk; is direct and truthful but at the same time can keep confidences.
• Getting Organized: Is well organized, resourceful, and effective and efficient at marshalling multiple resources to get things done; lays out tasks in sufficient detail to mark the trail; is able to get things done with less and in less time; can work on multiple tasks at once without losing track; foresees and plans around obstacles.
• Getting Work Done Through Others: Manages people well; gets the most and best out of the people she/he has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching for today and for the future.
• Managing Work Processes: Is an effective process, workflow, and systems designer; is good at figuring out what to measure to track progress; sets up systems that can almost manage themselves; is a master at the effectiveness and efficiency of work systems; can quickly diagnose and fix a workflow problem; always looking for incremental process improvement.
• Evaluating and Deploying People Accurately: Reads people accurately; can diagnose strengths, weaknesses, and potential; knows what skills are required to fill a job or role; hires the best.
• Focusing on Action and Outcomes: Attacks everything with drive and energy with an eye on results, costs, and the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything she/he starts.
• Communicating Effectively: Writes and presents effectively; adjusts to fit the audience and the message; strongly gets a message across.
• Relating Skills: Warm, friendly, and interpersonally agile; easy to approach and talk to; relates well to all kinds of people; makes a pleasant first impression and builds solid relationships.
• Managing Diverse Relationships: Relates well to a wide variety of diverse styles, types, and classes; open to differences; effective up, down, sideways, inside, and outside; builds diverse networks; quick to find common ground; treats differences fairly and equitably; treats everyone as a preferred customer.
• Inspiring Others: Is skilled at getting individuals, teams, and an entire organization to perform at a higher level and to embrace change; negotiates skillfully to achieve a fair outcome or promote a common cause; communicates a compelling vision and is committed to what needs to be done; inspires others; builds motivated, high-performing teams; understands what motivates different people.
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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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