Claims Support Coordinator

Claims Support Coordinator – Latin American Region

148,000 MXN to 266,000 MXN based on experience plus excellent benefits

Mexico City

If you’ve never considered a career in insurance before, this role at AIG will make you re-think.

Are you looking for a meaningful role in a fun environment, that comes with flexible hours and at least 20 days holiday per year? Then come and help us rethink insurance at AIG and see how far your career could take you.

Reimagine insurance with AIG

This is a pivotal time to join us at AIG. We are reimagining how many aspects of our global operations work, including our travel insurance business, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG. It’s time to rethink how far your career could take you.

How you’ll make your mark

As a Claims Support Coordinator, you can make a world of difference to our policyholders in the moments when they need you the most; from helping them deal with holiday losses, to catastrophic events like accidents, fires and hurricanes.

Your main task will be to deal with their claim documents and assigning new claims or activities to our team’s Adjusters for them to process. No two days are ever the same in this genuinely interesting and varied role. You’ll be communicating regularly with customers and third parties as you assess and take decisions on the evidence of their claims.

Other key responsibilities will include:

• Processing different basic claim activities, such as maintaining assignation databases
• Uploading documents to the system, processing payments to insured, etc.
• Reporting complaints and compliments received via email or phone

What you’ll need to succeed

Experience of insurance operations, claims or a related area would be useful, but is not essential as you’ll be given a thorough induction and on-going training. Crucially, you’ll need the ability to communicate effectively in English and Spanish (with Portuguese a plus). You’ll have an analytical mindset, be well-organized, great at determining priorities and making decisions, and comfortable carrying out tasks independently. You will also need:

• Lots of enthusiasm and a desire to learn
• Good administrative skills
• Basic computer skills, e.g., Excel, Outlook

The rewards & benefits

At AIG, we’re working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide up to 20 days paid time off plus a variety of leaves for personal, health, family, and military needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current or future positions to which they may transfer or progress.

About AIG
Part of AIG, a leading global insurance organization built on 100 years of experience, AIG Travel Guard provides travel insurance plans and assistance services covering vacation and trip cancellation, travel interruptions and delays, emergency medical and health expenses, lost baggage and much more, for leisure and corporate travellers around the globe. Recently, we were awarded top honors by Forbes Advisor in their Best Travel Insurance Companies list for consumers. Join us at our service center in Mexico City, where we support Latin American countries, as well as Spain and Portugal, and you could soon be playing a vital role at the heart of our travel insurance claims operation.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.

How to apply

If you’re ready to rethink your future career, you have just found the perfect opportunity with AIG. Apply today.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CL - Claims

Estimated Travel Percentage (%):

Relocation Provided:

AIG MEXICO SERVICIOS S.A. DE C.V.