Physical Damage Adjuster (Fast Track Representative)

Physical Damage Adjuster (Fast Track Representative)

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Fast Track Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims team are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the #1 insurance provider and changing the way Americans think about, purchase and use insurance. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with AIG. Position Summary: The role of an AIG Fast Track adjuster is to investigate, evaluate and resolve first and third party auto liability claims, minor injury claims and low complexity general liability losses.  This requires accurate and thorough documentation, as well as completion of resolution action plans based upon the applicable law, coverage and supporting evidence. 

Provides exceptional customer service and on going communication to the appropriate stake holders through the life of the claim. Performance Objectives:

• Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance to regulatory and company standards.

• Review and initiate Total Loss settlement

• Conducts a thorough investigation of coverage, liability and damages.  Must document facts and maintain evidence to support claim resolution.

• Comply with all statutory and regulatory requirements in all applicable jurisdictions.

• Establish appropriate loss and expense reserves with documented rationale. On going review of reserves required through life of file.

• Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.

• Communicates effectively with internal and external customers on claims and account issues.

• Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.

• Property and Casualty licenses required.  Must be obtained within 6 months of hire.

What you'll need to succeed:

• Bachelors’ degree or equivalent work experience.

• 2 year previous claim handling experience preferred.

• Excellent verbal and written communication skills.

• Excellent customer service skills.

• Analytical with good decision making skills.

• Strong organizational skills and detail oriented.

• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

CL - Claims

AIG Claims, Inc.