Head of Multinational - Canada

At AIG, we are reimagining the way we help customers to manage risk. Join us to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Multinational
AIG’s Multinational business is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore new opportunities for customers.

About the role
The Head of Multinational, Canada will provide leadership and strategic direction of AIG’s Multinational business across Canada and participate in the Multinational North America Leadership Team, working to expand AIG’s Multinational presence by optimizing alignment, integration, adoption and execution of AIG’s global multinational strategies, business plans, operating model and segmented value proposition(s), in support of profitable growth.
This role reports directly to the Head of Multinational, North America.

How you will create an impact

• Support the Head of Multinational, North America through active participation and contribution to the leadership and direction of AIG’s multinational business.

• Work with AIG Canada leadership & stakeholders to foster alignment, integration, & execution of agreed multinational business model(s) and segmented multinational value proposition.

• Manage a team of Multinational Client Executives and Multinational Client Coordinators in alignment with AIG’s Global Multinational Business Model, to deliver superior Multinational client service and stakeholder experience.

• Drive the multinational vision, value proposition and execution of the multinational strategic plan across the full spectrum of general insurance products in Canada, ensuring expert design and management of global fronting and multinational programs and world class service to our global clients and broker partners.

• Partner in driving the execution of the profitable growth of the multinational portfolio including pipeline management and development & execution of specific multinational sales, marketing and communications strategies in conjunction with Product, Distribution and AIG Canada leadership.

• Effectively manage and drive the profitable growth and servicing of the AIG Canada produced complex global fronting portfolio in alignment with transforming Target Operation Model (TOM), ensuring adherence to our global fronting underwriting, credit, pricing, reinsurance, and legal practices.

• Represent AIG Multinational as a visible and recognized thought and industry leader. Internally, be an expert on fronting and multinational business including program design, structuring, regulation, and the multinational end-to-end process. Externally, develop relationships with key Canada clients and broker partners, and participate at insurance related events including panels, leading workshops, speaking engagements, etc. This includes production of thought leadership articles and white papers.

• Lead change in behavior and practice across the Canada Multinational team to manage and support producing office business/service on an end to end (E2E) basis, leveraging all AIG MN/Network capabilities, resources and reports.

• Deliver on all KPIs on customer service, profitability, and expense management across the AIG Canada produced multinational portfolio.

• Lead the adoption & execution of the multinational business model (including E2E Processes) and promotion of the segmented multinational value proposition(s) both internally across Canada multinational and with clients and broker partners to deliver a globally consistent client experience and contract certainty.

• Work with claims to ensure multinational claims are handled in a proactive manner, ensuring claims stands out as a competitive differentiator for AIG.

• Create a risk-aware culture of integrity and accountability to ensure full awareness and compliance of AIG policies and procedures, ethical behaviours and practices, and ownership of risks in day-to-day responsibilities.

• Foster an environment where employees can grow and maximize their talent including appropriate training, career development, and succession planning. Through regular governance, evaluate staff knowledge, skill gaps, training needs, and career development and deliver plans to address these needs ensuring continuous knowledge improvement and staff advancement.

• Support the Multinational transformation agenda and own agreed deliverables for Canada’s Multinational produced business. Collaborate with business leaders and stakeholders to address critical end-to-end business and operating model challenges related to structure, business process, underwriting, service pricing models, and claims. 

What you’ll need to succeed

• 10+ years of insurance experience in positions of increasing authority, including significant experience handling large client relationships and at least 5 years managing a sales and/or service-oriented workforce of varying levels. Strong and deep multinational knowledge.

• Inspiring leader able to attract, engage, retain, and develop a high performing team to meet current and future business needs with ability to clearly articulate a strategic vision and execute the plan.

• Knowledge of fronting and multinational business across multiple lines of business in multiple markets, including structuring, credit, reinsurance, financial, legal and regulatory aspects.

• Proven successful management of complex, multi-stakeholder team(s) through periods of significant change.

• Excellent influencing and communications skills including effective engagement with senior level managers across multiple levels and areas of the company, and externally with key clients and broker partners.

• Demonstrated change agent able to identify and implement operational and process improvements.

Ready to take your career to the next level? We would love to hear from you.

The base salary range for this position is CAD $148,000-$185,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: CA Benefits Overview.

AIG Canada is proud to be named one of Greater Toronto's Top Employers for the seventh year in a row. This award demonstrates AIG’s commitment to outstanding human resources initiatives and fostering a forward-thinking workplace.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.  This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.  

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, vet