Business Services Lead - Hong Kong/ Macau/ Taiwan/ South Korea

Key Responsibilities

• The Head of Business Services – Hong Kong/ Macau/ Taiwan is a multi-faceted role with responsibility for coordination and provision of Real Estate, Corporate Services, Corporate Security, Business Continuity & Resiliency.

• Real Estate Services: Ensure professional property + facility management, supporting health + safety + ergonomics, performing project + move management on demand, space planning and management of critical infrastructure.

• Corporate Services: Manage a portfolio of services around A/V equipment, office insurance, document management, fleet management, parking management, corporate card management, mail distribution, reception, pest control, janitorial, catering services & more. Periodic review of office procedure and ensure policies are up to date.

• Security Services: Adherence of standards in access control systems and CCTV. Provide local information during security events and ensure all incidents are reported timely.

• Business Continuity Services: Compliance with all global requirements regarding BCP, BIA, Disaster Recover, IMT, including all mandatory documentation, trainings and exercise plans.

• Regularly communicate with key business unit leadership on Business Services strategy, initiatives, metrics and value-add opportunities and stay connected on business unit strategy, challenges and initiatives.

• Ensure Business Services is compliant with AIG policies and with Regulatory requirements. Meet deliverables for local Regulatory examination and ensure timely closure of issues raised.

• Planning and monitoring of budgets and cost development of all related costs. Proactive identification and implementation of cost saving potentials.

• Support strategic sourcing initiatives in collaboration with AIG Global Sourcing & Procurement Services (GS&PS). Engage Legal in contract reviews to ensure that the appropriate contract documents are used to address AIG requirements and country/ local requirement.

What we’re looking for:

Key Capabilities:

• Ability to work on own initiative and to work in a team cross border

• Enthusiasm to inspire and lead a team

• Able to multi-task, set priorities and manage time effectively

• Responsive, responsible, well organized and resourceful

• Strong communication skills with team, stakeholders, managers on all levels

• Competent in Microsoft Office application, e.g. MS Excel and MS PowerPoint

• Proven ability to operate in a matrix organization

• Customer service orientation and mindset

Key Experience:

• 5 years’ experience in business services management, real estate, property, or facility management

• Diploma or Bachelors’ degree in Business Administration/ Building Services Engineering/ Estate Management/ Facilities Management or equivalent

• Building and M&E knowledge, with hands-on facilities management experience will be advantageous

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CS - Corporate Services

AIG Insurance Hong Kong Limited