Regional Client Engagement Leader, EMEA

Regional Client Engagement Leader, EMEA

Location: AIG Office in Luxembourg/Germany/France/Italy/Spain

The Regional Client Engagement Leader, EMEA, reporting into the Head of CBE, EMEA and being part of the EMEA Distribution team, leads our client strategy, focusing on deepening customer relationships, driving loyalty, and translating client needs into business growth by overseeing client experience, retention, and service across the EMEA region, acting as the major and top tier clients' internal advocate to align operations (CBE, MarCom and Support) with customer value. This role will leverage data for insights to enhance offerings beyond traditional risk transfer and will deliver on AIG EMEA’s top line growth objectives and budget through Major Accounts relationship management.

What you need to know:

Core Responsibilities

• Client Advocacy: Representing the client's perspective across the organization.
• Experience Enhancement: Improving Net Promoter Score (NPS), customer satisfaction (CSAT), and lifetime value (CLTV) as well as increase penetration and NB (number of policies per client, meet overall GPW budget, improve trading ratio B/Q B/S).
• Strategy & Innovation: Developing new services and products that meet evolving customer needs, using data-driven insights.
• Cross-Functional Leadership: Collaborating with underwriting, claims, marketing, and sales to create a unified client journey.
• Partnership: working with peers across the region to balance client focus with operational efficiency and compliance. 
• Drive the EMEA in-country Distribution teams in creating engagement plans for each major client, consistently across the region.
• Identify and target new prospects (predominantly MN and Captive clients as well as Partnerships opportunities).
• Provide holistic client solutions and ensure our executives are well connected to our top customers.
• Liaise with AIG Government Affairs & Public Affairs to ensure CBE are aligned with key messaging e.g., climate change, ESG, governmental direction, current affairs, geopolitical activity etc.

What we’re looking for:

• Master’s degree or equivalent in Business, Law or equivalent studies.
• In depth business development within the Insurance and Financial Services Industry.
• Proven experience in driving and leading large, regional client programs in an international context.
• Demonstrable experience in Data-Driven Decisions by using analytics to understand clients and measure success.
• Previous industry experience in risk management, project management in a Global/international company with various locations across EMEA.
• Excellent communications skills in English and another continental European language (French, German, Italian, Spanish).
• Track record of dealing well with ambiguity, prioritizing needs, and delivering results in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive and confidential information as well as manage multiple priorities.
• Team player with strong interpersonal skills coupled with creative problem-solving. 
• Proficiency with MS Office applications.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

SM - Sales & Marketing

AIG Europe S.A.