Claims Vendor / Law Firm Panel Director - North America

At AIG, we are reimagining the way we help customers to manage risk. Join us as a North America Claims Vendor / Law Firm Panel Director to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims Stewardship

Our Claims team are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Reporting directly to the Global Head of Claim Supplier Management, the role will be responsible for the management of the Claims Law Firm and Claim Vendor function for AIG North America business. The role will focus on leading the function in establishing / managing all Claim Law Firm/Vendor Panels ensuring all contracts, rates, billing processes are implemented and managed correctly. The role will be responsible for managing the NAM Law Firm/Vendor Management team and maintaining strategic relationships with targeted law firms. The role will have managed oversight over the eBilling process and review of Law Firm / Vendor billing.

Position Description

Full Time, US Atlanta based employment, the role shall be responsible for the following activities:

• Manage the NAM Law Firm / Vendor Management Team, to oversee the end-to-end acquisition of panel Claim Law Firms / Vendors, who support claim litigation and non-litigated commodities. This shall include:
  • Oversee / negotiate commercial contracts from AIG’s Claim’s Panel Law Firm / Vendor and off-panel Claim Law Firms.
  • Oversee spend and performance analysis is provided back to Claims Line of Businesses.
  • Maintain strategic relationships with key panel Law Firms / Vendors.
  • Oversee the control of eBilling of litigated Law Firm and non-litigated Vendor bills submitted through AIG’s eBilling platforms
  • Document and summarize the agreed commercial terms accurately; and
  • Oversee the collection and storage of all required due diligence documentation in line with the team’s standard operating process.
• Lead discussions with Claim leadership to develop Claims Law Firm / Vendor strategies to maintain panels and the reducing total claim costs (Loss Adjusted Expense (LAE) reductions as well as Indemnity based savings).
• Demonstrate project management skills and team leadership for driving forward Claim initiatives, pulling together clear project outlines and updates.
• Collaborate with the legal department and other support groups to ensure completion of acceptable contracts.
• Promote use of preferred Claim Law Firms / Claims Vendors to promote greater standardization, improved compliance, risk mitigation and leverage of purchasing power to increase cost savings.
• Communicate marketplace intelligence relative to Claim Law Firm / Vendor capabilities, market pricing, conditions and trends, innovations, to help guide AIG claims teams to optimal use of Claim Vendors.

What you'll need to succeed

• Bachelor’s degree in Business or related field and/or equivalent combination of experience; insurance or financial services industry preferred.
• Minimum 10 years prior experience working with Claims / Law Firms / Vendors, and leadership roles.
• Significant experience and expertise with a track record for the management or oversight of litigated Claims.
• Experience in developing and analyzing detailed commercial financial propositions.
• Experience working with commercial negotiations and drafting contracts.
• Proactive attitude with problem solving skills, strong logic skills and critical thinking.
• Data-driven with skillsets for reporting and analyzing data metrics.
• Experience building strong, meaningful internal and external relationships.
• Exhibits confidence in self and others; inspires and motivates others to perform well. Excellent team building, and coaching skills.
• Proven ability to effectively communicate data metrics and insight to key stakeholders and executives.
• Advanced in MS Excel, MS Word, PowerPoint, and MS Outlook.
  English

Ready to take your career to the next level?  We would love to hear from you.

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Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

CL - Claims

AIG Claims, Inc.