Casualty Claims Adjuster

Join us as a Casualty Claims Adjuster to take on key responsibilities within a world-class claims function.

As a Casualty claims adjuster, to provide effective claims handling in accordance with the Claims Department’s guidelines and procedures in Casualty. The Claims Adjuster will investigate and evaluate low and medium severity Casualty claims. They will participate in all aspects of a claim file, including data gathering, investigation, development of claims summaries and timelines and vendor assignment.
Role will be client facing and in addition to coverage, legal liability and quantum analysis, will include interaction with brokers, insureds, external providers and internal stakeholders.

Make your mark in Claims 

Our claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Focused on Casualty business, you will be responsible for a portfolio of high value, managing complex claims from coverage inquiry through legal liability assessment and quantum analysis, to timely and accurate resolution,  where appropriate within authority limits and providing a high standard of customer service.

Your goal will be timely, accurate and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling.

• Assists with and/or directly handles all aspects of a claim file from beginning to conclusion, including the investigation, determination of liability, confirmation of coverage, assessment of damages, and drafting of claim evaluation for recommended action.

• Investigates claims, obtains appropriate data, and assembles appropriate information and facts regarding claims.

• Utilizes litigation management and claims management information systems to maintain, organize, and retain relevant claims data and files.

• Reviews all claims for status of investigation, assessment of liability, documentation of damages, adequacy of reserves, evaluation of expert witnesses, documentation of recent developments and current plan for claim resolution within AIG´s Best Practices.

• Maintains collaborative working relationships with other departments and entities to facilitate quick responses to internal and external customers.

• Participates in problem solving and problem resolution, in accordance with Company policy, guidelines and statutes, and regulatory agency requirements.

• Performs miscellaneous job-related duties as assigned including list run rates.

• Conduct salvage, subrogation, or other recovery proceedings through close monitoring. Investigate Fraud and ensure timely advice, relevant supporting documents and responses to enquiries are provided to coinsurers/reinsurers to settle their share promptly.

What you’ll need to succeed 

• Strong experience and knowledge as a specialist in casualty technical claims topics

• Fluent in Spanish and in English languages, both written and spoken.

• Advanced knowledge of legal / regulatory and litigation / procedural requirements for General Liability.

• Policy language skills enabling accurate and consistent policy wording interpretation.

• Experienced in stakeholder management, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)

• Proficiency in the use of computers and Microsoft Office software. Especially excels files.

• Attention to detail maintaining accuracy in data collection and management.

• Team Player.

• Self-motivated.

• Clear confident telephone manner.

• Good communication & interpersonal skills.

• Show emotional control and behaviour under pressure.

• Remains positive and enthusiastic when dealing with difficult people.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CL - Claims

AIG Europe S.A. (Spain branch)