Collections Manager

COLLECTIONS MANAGER

Who we are?

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks, and provide for retirement security.

Get to know the business:

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

About the role - What you need to know:

Collection Leader is responsible for overseeing and managing the collections department, review open accounts, identify issues attributing to account delinquency and discuss them with the line business manager. Oversee the local Mexico Collections team, working closely with product towers, Finance, and Operations to help identify and improve process controls. Assist projects related to the Collections processes. Management and development the team. Preparing monthly KPIs on payment collections.

This role also include:

Team Leadership: Providing effective leadership, conducting regular performance evaluations, fostering a positive work environment.

Recovery Strategy: developing and implementing strategies and initiatives to optimize collections efforts

Relationship Management: Building and maintaining strong relationships with our clients (internal and external)

Performance Monitoring: monitoring the performance of collections team, tracking key metrics, such as aging reports, Bad debt reserve and recovery ratios. Analyze data to identify trends, areas for improvements and implement new strategies to enhance overall performance.

Process Improvement: Continuously assessing and improving collections process to enhance efficiency and effectiveness.

Reporting and Analysis: Generating regular reports and presenting findings to senior Management (Regional, COO and CFO)

Compliance: ensuring compliance with regulations and company policies in all collections activities. Working with the best practices and regulatory changes, implementing necessary adjustments to maintain legal collections practices.

What we’re looking for:

• Minimum experience of 5 years as a Coordinator or in a similar position in insurance companies.
• Good knowledge in a Collections Processes, Finance and Accounting.
• Strong customer service and client relationship building skills 
• Ability to lead and development the team
• English level knowledge: advanced.
• General understanding of accounts receivable and billing processing.
• Committed, organized and analytical.
• Excellent communication and negotiation abilities.
• Efficient time management.
• Persistent, proactive and engagement are essential
• Excellent interpersonal skill
• Strong problem-solving skills.
• Willing and able to adapt to change.
• Ability to perform multiple tasks and work under pressure.

We are an Equal Opportunity Employer:

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries, and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

This is a key position for an Insurance Company.  This role is responsible for leading and managing collections team to ensure that the Company outstanding debts are collected efficiently and effectively. This is a critical role in maximizing debt recovery, ensuring timely payments and maintaining positive relationships with business line, Distribution and Customers.

 The role needs also to have the ability to have a strong understanding of the collections process, regulatory requirements, strong background in insurance financial operation and leadership.

This role is responsible for:

Driving process improvement, ensuring operational efficiencies, and providing strategic vision that aligns with the company´s long-term objectives.

 Manage the team, providing guidance, support, regular feedback and coaching to improve performance and productivity. 

Develop and implement strategies to optimize collections processes and procedures, aiming to improve overall efficiency and maximize recovery. Drive innovation by exploring and implementing new technologies.

Manage and report on collections performance, providing regular updates to Regional Manager, COO and CFO.

Collaborate with other departments such as Finance and Legal, to resolve complex collection issues and escalate cases when necessary

Prepare regular reports with accurate and up-to-date information on collections performance

This role is crucial and essential to strengthen governance, enhance performance, and secure sustainable financial results through affective collections strategies. Ensuring accurate, timely and effective collections department.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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