This is more than a role—it's an opportunity to redefine what it means to be a Solution Consultant. We're not just adopting AI tools; we're fundamentally reimagining how pre-sales create value, support the sales team in winning business and shaping customer outcomes. You'll be part of a team pioneering a new operating model—one that delivers enterprise-grade differentiated customer experiences with startup-like speed.
What you get to do in this role:
Design customer journeys for the AI Experience* through personalized demos, tailored workshops, and value metrics across specific industries and use cases.
Key Responsibilities:
- Create and validate outside-in discovery and facilitate high-impact workshops that showcase the native AI Experience capabilities of the ServiceNow platform.
- Design, configure and deliver tailored demonstrations aligned with industry use cases and customer priorities.
- Uncover and articulate business value by connecting solution capabilities to customer metrics that matter—building urgency and a compelling case for investment.
- Partner cross-functionally with Solution Architects, Solution Specialists, and AI Foundry Teams to design impactful customer journeys.
- Serve as a subject matter expert for AI Experience solutions within assigned accounts throughout the sales cycle, driving momentum toward a 3-6-9 implementation timeline.