Freshworks is looking for a Senior Commercial Counsel to join our growing global legal team and play a critical role in supporting our North America business. In this role, you'll serve as a strategic legal partner to revenue and operations leaders, owning complex commercial transactions and helping scale contracting processes in a fast-growing SaaS company.
You'll work closely with Sales, Channels, Customer Success, Finance, and other cross-functional teams to enable deals, manage risk, and support continued growth — all while delivering practical, customer-friendly legal guidance. This role reports to the VP of Legal and offers meaningful visibility, autonomy, and impact.
If you're a seasoned commercial attorney who wants more than a steady queue of redlines, who wants to build programs, influence deal strategy, and be a named partner to this business, this is that role.
What You'll Do
Own Complex Commercial Transactions
- Lead the drafting, review, and negotiation of a wide range of commercial agreements, including enterprise SaaS, channel and reseller, marketplace, professional services, vendor, and data protection agreements.
- Support high-value, non-standard, and strategic deals with a strong balance of risk awareness and business pragmatism
Act as a Strategic Business Partner
- Serve as a trusted advisor to Sales, Channels, Customer Success, Sourcing, and other stakeholders on deal structure, risk trade-offs, and contracting strategy
- Provide clear, practical guidance that enables the business to move quickly and confidently
Scale Legal Processes
- Build, refine, and maintain commercial templates, playbooks, and workflows that improve efficiency, consistency, and speed across North America.
- Partner with Deals Desk, Finance, and Operations to streamline contracting and support predictable deal execution
Collaborate Globally
- Work closely with legal colleagues across regions to ensure alignment on commercial standards, policies, and best practices
- Share knowledge and help drive consistency while remaining responsive to local business needs
Advise on Compliance & Risk
- Stay current on relevant legal and regulatory developments related to IP, data privacy, security, and commercial contracting
- Apply legal insight in a practical, business-oriented way across multiple jurisdictions
Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo, CA headquarters.