Consultant, Learning Design

McDonald’s has an incredible and exciting opportunity for a Learning Experience Design Consultant on the Global Learning & Development team. In this role, you will be part of the Global Learning Design and Technology team during a period of unprecedented innovation and advancement. As a Learning Experience Designer, you will work closely with Experience Design Managers on assigned projects. This includes designing global, modern learning experiences that drive behaviour change through immersive, engaging experiences and preparing the content for global deployment in over 12 languages. All this to enable performance excellence in McDonald’s restaurants every day resulting in engaged employees delivering delicious food and feel-good customer experiences

Responsibilities:

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

• Leads and project manages assignments through the learning experience design process, including those supported by external vendor partners or global team members
• Designs and develops immersive, engaging, multi-modal human-centered learning experiences using varied media and digital learning tools to achieve business and related behavioural objectives
• Brings stakeholders and learning team leadership and peers along on the journey to gain buy-in throughout and gather feedback along the way
• Complete quality reviews and testing of digital learning experiences to ensure product looks good and functions correctly on all targeted devices, completes successfully, and is free of grammatical and branding issues
• Partners with program managers, peer designers, learning technology and global/market learning teams to provide subject matter expertise on instructional design theory, modalities, content, implementation, engagement, and learning strategies
• Consults and architects learning experiences on complex learning projects focused on driving behaviour change and elevating the employee experience
• Provides support in the piloting / implementation of new programs and acts as a liaison to the Learning Technology and Information Technology Support groups, markets, contractors and vendors
• Networks externally, researches, and experiments with leveraging emerging industry best practices, methodologies, and innovative solutions that enhance and reimagine the learner experience
• Conducts needs assessments and gains agreement with key stakeholders on program outcomes and success metrics
• Engages with learners and key stakeholders to gather user/stakeholder feedback, test theories (including conducting prototype labs), design and validate program effectiveness
• Uses qualitative and quantitative data-driven insights to improve learning experience design and execution; shares best practices and lessons learned
• Collaborates with small and large teams to achieve goals
• Crafts communication plans and assets to support the deployment of learning initiatives across markets to drive awareness and adoption – motivating learners to be excited by the offerings