We are seeking a highly skilled and motivated professional to lead the successful launch, rollout, and ongoing evolution of a Commit to Consume Pricing Model for large enterprise ServiceNow accounts. This role is pivotal in ensuring Customers adopt ServiceNow products and manage license utilization as a part of the Commit-To-Consume commercial model.
The ideal candidate is a strategic and analytical thinker and hands-on operator with strong experience in pricing, product usage analytics, and SaaS subscription models. They will work weekly with enterprise Customers to review license utilization, product usage and manage disputes. They will work cross-functionally with Pricing, Sales, Operations, Business Intelligence, Product, Finance, and Engineering teams to establish the foundations of the new pricing model, monitor adoption and performance, and continuously refine the program to maximize customer and business outcomes.
This individual will be responsible for building and operationalizing processes that track customer commitments, usage, and entitlements, as well as driving transparency and alignment across internal teams and external customers. They will also own cross-functional alignment of account status and capturing best practices as the program scales.